VSG Diet Support – Terms and Conditions

The Terms and Conditions outlined below define the relationship between me as the coach and you as the client and govern any services delivered by me. Please make sure you read the following carefully. If you have any questions, please contact me at kristen@mydietsupport.co.uk.

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Terms and Conditions
 

1. Coaching is a two-way process between the Coach and the Client in a thought-provoking and creative process that inspires you to maximize personal and professional potential. It is collaborative, but most of the work is done by you, for you. My role is to ask questions, gain insights, motivate you and help to plan a successful route to meet your goals. It is not to do the hard work of getting there.

2. I agree to maintain a recognised Code of Ethics and standards of behaviour set out by the Association for Coaching or other bodies occasionally.

3. You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results. Therefore, you accept that I am not liable for any actions or inaction, or any direct or indirect result of any  services provided by me.
 

4. If you are currently under the care of a mental health professional, I will recommend that you inform the mental health care provider and that you may need to have a referral letter from your health care provider or they may recommend not to proceed.

5. You agree to communicate honestly, be open to feedback and to create the required time and energy to be successful and participate fully.

6. We will agree on a schedule of contact and assistance and any individual add-on sessions can be booked up to 3 months in advance and altered up to 48 hours in advance.

7. If you have booked a session and do not turn up or provide 48 hours’ notice of a change, you may be billed for a missed session. On the day, I will wait for 15 minutes before the session is considered cancelled.

8. If you are unhappy with any of the terms and conditions, you can contact me to discuss any concerns resolve them. Payment of the fee constitutes acceptance of these terms and conditions.

9. The schedule (including number and frequency of sessions) and the fees due for coaching sessions will be agreed at the start of our agreement and confirmed by me by email or text. Where no specific number of sessions are agreed, sessions will be
provided on a one-by-one basis.

10. The start date of the service will be on our first contact after payment.

11. In return for payment directly by you, or by a third party, I agree to provide the service as described in this agreement and per the terms and conditions set out in this agreement. You (or a third party on your behalf) agree to pay fees for the service on the terms and conditions set out in this agreement.

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12. Before beginning our agreement, we will agree on the protocols for contact, timings and media to use – for example, FaceTime® or WhatsApp®. This includes any protocols for contacting each other between designated sessions or other delivery of services.
 

13. I may assign you tasks or exercises to complete between coaching sessions. Whilst there is no obligation to do these, you accept that by not doing them, it will slow your progress.

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14. Our coaching relationship, including all information (documented or verbal) that the is shared within it, is bound by confidentiality according to the Association for Coaching’s Code of Ethics but is not considered a legally privileged confidential relationship. I agree not to disclose any information relating to you without your written consent. I will not disclose your name as a reference without your consent. Confidential information does not include information that:
a. Was in my possession before our relationship;
b. Is generally known to the public or in your industry;
c. Is obtained by me from a third party without breach of any obligation to you
d. I am required by law to disclose.

15. According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.

16. Fees must be paid online using the PayPal payments system or by direct bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
 

17. Fees are payable in advance at the time of booking and only on receipt of payment in full is a booking confirmed, unless otherwise agreed. Where payment has not been received in advance of a coaching session, I am not obliged to provide the session.
 

18. Where payment is required on receipt of invoice rather than in advance, payment terms will be agreed in advance and a charge may be levied for late payment.
 

19. Where a client pays for a session or sessions in advance, they must have the coaching session(s) that they have paid for within 12 months of the payment, otherwise, the sessions will be deemed forfeit.

20. Either party may terminate this agreement at any time with 2 weeks written notice. Once an agreement is terminated, other than required by law (such as tax law) your details will be removed from my systems within 1 month.

21. If I change any of these terms or conditions, I will provide a minimum of 30 days’ notice. If following receipt of such notification you no longer wishes to proceed with further coaching sessions, you may withdraw from the service immediately by giving
notice in writing by email or letter and you may be entitled to a pro-rata refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by me.
 

22. This contract is governed by the law of England whose courts have exclusive jurisdiction concerning any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

23. Except as expressly provided in this agreement, I make no guarantees or warranties, express or implied. In no event will I be liable to you or others for consequential or special damages. Notwithstanding any damages that you may incur, my entire liability under this agreement and your exclusive remedy will be limited to the amount paid by you to me under this agreement for all services rendered up until the termination date.

24. This is the entire agreement of the parties and reflects a complete understanding of the parties concerning the subject matter. This agreement supersedes all prior written and oral representations.

25. VSG Diet Support is a service of Pivot Coaching, a sole trader business owned by Kristen Davidson.

 

Disclaimer

1. You understand that the coaching services you will receive from me are not offered as a substitute for professional nutritional, mental health or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. Coaching is not therapy and will not cure any underlying mental illnesses.

2. You also understand that I am not acting as a mental health counsellor or a medical professional.
 

3. You understand that coaching is currently not a regulated industry and that I am not licensed by any UK body, despite having a diploma.
 

4. You understand and agree that you are fully responsible for your well-being during your diet and thereafter, including food and life decisions.
 

5. You understand that coaching is not a substitute for professional dietician support, counselling, psychotherapy, psychoanalysis or medical care and where appropriate, I will stop working with you and refer you to those services.
 

6. You understand that all comments and ideas offered by me are solely to provide a pathway to achieving your goals. Reaching those goals is your responsibility.
 

7. You give your informed consent to me to assist you in achieving such goals and understand that results are not guaranteed, particularly over a short period.
 

8. You understand that I will protect your information and treat is confidentially, unless I state otherwise in writing. If I report abusive situations, safeguarding issues to children or vulnerable adults or threaten to harm yourself or others, you understand that I must ethically report this and use confidential information in the process of dealing with the issue.